It’s five o’clock. On Saturdays, this is when my colleagues and I finish work. It is not therefore the ideal moment to wander into the shop. You’ve had all day, yet you’ve chosen the latest point possible. And in an age where finding out opening hours is a click of a mouse away (not to […]
Yesterday a story broke about my former employers. It leaves me with decidedly mixed feelings, and it also serves up a reminder of the potential pitfalls of Brexit (something my current employers have also experienced, albeit in a different way). (my mood is lurching between this…) (… and this) I used to work a major office […]
Customer: I had this product in my possession for well over two years, but didn’t go to fit it until recently, and it won’t fit properly because of a fault. Why won’t you give me a new one (or the means to get one that will fit, given this product is now discontinued)? Me: Well, as […]
Today has been frenetic, apart from the last hour. First thing to happen is an 11am appointment that didn’t show until 11.30 – which knocked everything else out of kilter. Gee, thanks for that.
I shouldn’t take too much glee from this, but I can’t help but be very pleased by the news I got earlier from a friend and former colleague of mine. Without going into too much detail, I learned that some rather important people at my old employer have left, rather abruptly. When this happens, it’s […]
http://wp.me/p3Mqvr-ZU Reblogged from The Nudge Wink Report.
So you think you’re right do you, Mr customer? On Wednesday I had the dubious pleasure of once again dealing with the false and stupid mantra ‘the customer is always right’. This poisonous idea led a customer to expect that we compensate him for potential loss of earnings and fitter work. I mean, seriously?! There […]
The title aptly sums up the working day I’ve had. Today has been a case of running to simply stand still. It began with a refund, which immediately put me on the back foot. From there, I enjoyed a decent enough sale… And from that point onward, it was bitty enquiry all the way home. […]
As 2015 slowly winds down (I’ve started to write this at the end of November), I find myself moved, as always, to compose my thoughts on the year gone by and jot them down. Where to begin? Work It’s my professional life that has seen the most change this year, with drama from the start. […]
It’s like a switch is thrown in the brains of every managing director, CEO, shop owner and store manager. November 1st is go time for Christmas! Cue festive streamers, signs, lights and even music. The most wonderful time of the year is now the most wonderful two months of the year (and now Christmas is […]
Been on hold with my local council for seven minutes. How much longer do you think I have to wait?
How to merge sci-fi quotes and sayings... May the Force be with us, as we boldly go where no one has gone before...
I'm seeing a lot of man vs bear talk, and by the reactions, it's no surprise that women prefer the bear!
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Also posted on The Coalition of the Brave. There is a question that’s recently been circulating around the web. It’s aimed at women, and the responses are quite telling. ‘Would you rather be alone in the woods with a man, or a bear?’ A lot of women are choosing the bear. The reason is simple […]
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