Rule 1 – control your bloody kids! Earlier today a couple came in with their two young daughters. From the instant their kids entered the shop they decided the place was a playground. It’s not. It would have been nice if the parents could have actually done more than meekly tell their kids to stop, but they didn’t, so their kids didn’t. When dealing with expensive shower enclosures, ceramic products and brassware, this can be a recipe for disaster. How nothing was broken I will never know.