Typically, my comments on work on this blog have been ones of frustration and irritation. Today’s post is not like that.
Once in a while, you get a customer who is truly lovely. They are kind, friendly and put you at ease. It’s a genuine pleasure to help them and they are so grateful for your help, as though you’re somehow putting yourself out for their needs (even though it’s my job to help them!). I had such a customer today, who had to refund something, but was almost apologising for doing so, as though it were his fault! (it wasn’t, by the way).
It’s customers like him who make up for all the snarky, miserable ones. He is more than welcome in the store!