Skip to content
Menu
Meerkat Musings
  • Welcome to Meerkat Musings
  • Meerkat Podcasts
  • Why Meerkats?
  • Formula 1
  • Why I love…
  • What I think…
  • Sci-Fi Analysis
  • Reviews
  • Meerkat Fiction
  • Meerkat Book Reviews
  • Sites Meerkats Like
  • If Meerkats Could…
  • The Meerkat Muse
  • Site Updates
Meerkat Musings

Customers and Service

Posted on August 31, 2016
Tweet
Follow me

Today has been a pointed reminder that the customer is most definitely not always right. I can’t begin to stress how much I hate this notion, especially right now.

If you buy something, is it reasonable to expect your purchase to be in good shape? I’d say yes. Got no problem with that. Having said that, if I order something, collect it, and wait over a week before opening it, is it fair to kick up a storm if the item isn’t up to scratch?  if you work in an industry which involves fitting items and is time sensitive, is it common sense to check out the items you will be working with?

It’s unfortunate when something arrives in a bad condition, but please remember folks, it’s not the store’s fault (even though the store is expected to put the problem right). We don’t have the time to check every last product we receive, and no quality control process in the world can check every product that leaves the production line. That’s not a fair expectation, so customers, snap out of that one.

image

Enough already!

Please follow and like us:
error0
fb-share-icon0
Tweet
fb-share-icon20

5 thoughts on “Customers and Service”

  1. Josh Wrenn says:
    August 31, 2016 at 4:50 pm

    I hate working with customers. I have done it for a far too long and so many are unreasonable.

    Reply
    1. DarthTimon says:
      September 1, 2016 at 8:12 pm

      Sadly this is my experience too – bad ideas about what customer service should be have infiltrated our society.

      Reply
  2. Ariel Lynn says:
    September 1, 2016 at 8:01 pm

    I’ve worked with some of the worst customers in the world… I used to write web content for lawyers & law firms. They don’t know how web content is created or read by potential clients online, but they know that they’re right & you’re wrong.

    I’ve found that being so calm & repeating yourself, being overly sweet, & just waiting for them to finish blowing their top (I had to take an hour long call from one to do so) has worked wonders. But, then again, sometimes in retail people just want to beat up on someone they deem “below them.” So they may not finish blowing their top… but they’ll either get pissed at your calm & f*** off, or they’ll stop being over-the-top because your calm makes them feel ridiculous. Either way… works pretty well.

    If all else fails, read up on http://www.notalwaysright.com. It has made me feel much better after those rough days. LOL

    Reply
    1. DarthTimon says:
      September 1, 2016 at 8:30 pm

      Not Always Right is a fantastic site, though some of the stories shock even me – I can’t believe how ignorant, offensive and rude some customers will be in pursuit of something.

      On top of the experience I wrote about yesterday, another one cropped up in the afternoon – in fairness this wasn’t the customer’s fault – but her attitude wasn’t helpful in the least.

      The fitters who were carrying out their project on our behalf declared they needed more stuff to complete the project. In fact, it seems they were aware of this before the job started, and on the third day of the job this was logged with someone at the office that is supposed to manage these projects for us. Unfortunately, nothing was actioned, the project was due to finish today, and yesterday the customer kept phoning literally every two minutes, wanting to speak to me about it. I happened to be with another customer at first, but the first customer demanded (yes, demanded) that I deal with her and put aside anything else I was doing. She even expected me to stay late after work to deal with this (because naturally, the people I’d need to speak to will be staying late as well). I can understand the situation wasn’t of her making, but as with all customers, she needs to understand my powers, as I sit within a retail store, are limited. I cannot work miracles.

      Reply
      1. Ariel Lynn says:
        September 2, 2016 at 2:43 am

        The NotAlwaysRight stories don’t often shock me, but I’m a terrible cynic who can believe that humanity can stoop to do awful things for very little reason/reward.

        I’m not sure what field you work in (some sort of construction retail store? if you’d rather that remain private, I understand 100%, I’m just trying to understand the story!), but it sure sounds like the project workers dropped the ball. Then the office worker dropped the ball. You did not drop any balls, but she was demanding you pick up the dropped balls & start juggling to her satisfaction. It’s ridiculous! People need to realize that a delay in events don’t mean the end of the world (unless, of course, it’s a delay in preventing the nuclear launch codes from getting into Trump’s teeny-tiny hands).

        Reply

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

The Awakening UK

The Awakening USA

Please like and follow this meerkat!

Facebook
Facebook
fb-share-icon
Twitter
Visit Us
Follow Me
Tweet
YouTube
Follow by Email

Meerkat Comments

  • Football Manager P17 – Tough Lessons – Meerkat Musings on Football Manager P18 – Middle of the Road
  • Football Manager P18 – Middle of the Road – Meerkat Musings on Football Manager P17 – Tough Lessons
  • Football Manager P16 – Mighty Eagles – Meerkat Musings on Football Manager P17 – Tough Lessons
  • Football Manager P17 – Tough Lessons – Meerkat Musings on Football Manager P16 – Mighty Eagles
  • Football Manager P15 – Soaring Eagles – Meerkat Musings on Football Manager P16 – Mighty Eagles

Meerkat Tweets

Ben BerwickFollow

Ben Berwick
Retweet on TwitterBen Berwick Retweeted
SelfPubShowcaseSelfPubShowcase@SelfPubShowcase·
9h

A fallen warrior, together with a small band, must tear down everything his kind holds dear and reshape his people -- or see them utterly destroyed. https://www.amazon.com/dp/B08DK71165 #scifi #action #adventure @darth_timon

Reply on Twitter 1367215716324290566Retweet on Twitter 13672157163242905661Like on Twitter 13672157163242905661Twitter 1367215716324290566
darth_timonBen Berwick@darth_timon·
11h

#BreathoftheWild #NintendoSwitch

Reply on Twitter 1367180822021726208Retweet on Twitter 13671808220217262081Like on Twitter 13671808220217262081Twitter 1367180822021726208
Retweet on TwitterBen Berwick Retweeted
jeremycorbynJeremy Corbyn@jeremycorbyn·
16h

This #Budget2021 has done nothing to address the vital issues of deepening poverty and inequality.

Whilst the Chancellor says he has done whatever it takes to protect people, he has not even raised the miserly rate of Statutory Sick Pay to a living wage level.

#SickPayForAll

Reply on Twitter 1367110948889239561Retweet on Twitter 13671109488892395611678Like on Twitter 13671109488892395615251Twitter 1367110948889239561
Retweet on TwitterBen Berwick Retweeted
CadburyUKCadbury UK@CadburyUK·
25 Feb

It’s the #CremeEggGoldenGoobilee! To celebrate, we’ve partnered with our good friends @GooseIslandUK to create a Limited Eggdition Creme Egg beer! Launching 11am 03.03.21 Grab yours before it's goo late... Please drink responsibly. 18+

Reply on Twitter 1364906168376832000Retweet on Twitter 1364906168376832000130Like on Twitter 1364906168376832000907Twitter 1364906168376832000
Retweet on TwitterBen Berwick Retweeted
davidschneiderDavid Schneider@davidschneider·
22h

“Nicola Sturgeon has lied to Parliament, misled the public and must resign” say Tories whose leader regularly lies to Parliament and misleads the public with no consequences at all.

Reply on Twitter 1367017824275824641Retweet on Twitter 13670178242758246419170Like on Twitter 136701782427582464146759Twitter 1367017824275824641
Load More...

Meerkat Categories

  • Art
  • Books
  • Charity
  • Family
  • Fiction
  • Film
  • Food
  • Football
  • Formula 1
  • Funny
  • Games
  • History
  • Interwebs
  • Music
  • Other Stuff
  • Politics
  • Religion
  • Reviews
  • Sci Fi
  • Science
  • Site News
  • Society
  • Technology
  • TV
  • Uncategorized
  • Weird
  • Work

Meerkat Podcasts

Meerkat Musings
Meerkat Musings
A man (meerkat?) called Ben discusses the world!

Podcast Subscription Menu

  • Visit Website
  • RSS Feed
FM21 – Going Up
by Ben Berwick

The Eagles Soar!

FM21 – Going Up
FM21 – Going Up
February 25, 2021
Ben Berwick
Zelda 35
February 21, 2021
Ben Berwick
Football Manager 2021 Career
February 21, 2021
Ben Berwick
The latest Aldershot Action!
February 14, 2021
Ben Berwick
Rambles
January 30, 2021
Ben Berwick
Football Manager 2021 – Upwards
January 29, 2021
Ben Berwick
Absolute Power
January 23, 2021
Ben Berwick
Football Manager 2021 – The New Career P1
January 23, 2021
Ben Berwick
Favourite Day of the Week
January 17, 2021
Ben Berwick
Meerkat Musings on 2021!
January 8, 2021
Ben Berwick
Search Results placeholder
©2021 Meerkat Musings | WordPress Theme by Superbthemes.com