Customer Wars: Episode 1 – The Sickly Child
http://wp.me/p3Mqvr-ZU Reblogged from The Nudge Wink Report.
http://wp.me/p3Mqvr-ZU Reblogged from The Nudge Wink Report.
So you think you’re right do you, Mr customer? On Wednesday I had the dubious pleasure of once again dealing with the false and stupid mantra ‘the customer is always right’. This poisonous idea led a customer to expect that we compensate him for potential loss of earnings and fitter work. I mean, seriously?! There […]
The title aptly sums up the working day I’ve had. Today has been a case of running to simply stand still. It began with a refund, which immediately put me on the back foot. From there, I enjoyed a decent enough sale… And from that point onward, it was bitty enquiry all the way home. […]
So this morning, a surly-looking bloke comes up to the till. He’s wearing a face like thunder, and pulls out a £10 note to pay for a pencil. He pays, takes his pencil, and leaves. A few moments later, he returns, with a car park ticket in hand. He’s trying an old trick. He’s gone […]
A lot of people operate under the mistake idea that retail is easy. It really isn’t. For starters, in supermarkets like ASDA or Tesco, the staff never stop – the tills are always busy, and if the staff are not serving on the tills, they are dealing with the never-ending flow of deliveries and re-stocking shelves. Oh […]