It seems that customers are under the mistaken impression that I can alter the system – including the company website – if they complain about it long enough. They are also under the misguided belief that showing up to collect a reserve-and-collect order before they’ve had confirmation it’s arrived is going to mean the order will be available anyway.

I fear that I will be ranting at length about work as this blog evolves. It certainly isn’t my plan to do so, but work, sadly, forms a large part of all our lives, dominating our daily routine, so it’s inevitable that, as and when problems arise and stress builds up, rants will appear.

Time for a deep breath, and here’s to de-stressing a little at the weekend!